Our Office Policies

Things you should know when visiting our locations

  • Please notify us immediately if you have been feeling ill in the past 24 hours or have been in contact with anyone diagnosed as having COVID-19.
  • All Co-Pays are due at the time of your visit or you will be rescheduled and all payment plans must be made monthly.
  • You must be on time for your appointment or you will be rescheduled.
  • You must cancel your appointments 24 business hours in advance (Business hours are considered weekdays Monday-Friday and exclude all standard holidays), or you will be charged a $75.00 late fee($100 for new patient evaluations) to the credit card on file.
  • At Med Checks please discuss all medication problems or questions with your provider.
  • If you question your refills, please contact your pharmacy to verify you have NO refills left. We do not honor auto refill requests from your pharmacy.
  • Future appointments must be scheduled with your provider prior to refill requests.
  • Lost or Stolen prescriptions will not be replaced. We advise you to lock all controlled substances in a secure place.
  • Please give our staff adequate time to refill your medication. We require 48 business hours’ notice to complete refill requests.  Refill requests will not be filled over weekends or on holidays. Please leave only one message when requesting a refill.
  • Please allow up to 48 hours for medication refills.
  • Please allow up to two weeks for our office to complete forms/paperwork and be aware that a fee may apply. All fees are required to be settled before forms will be released.
  • Please note that email should never be used for urgent or emergency issues. We cannot ensure that email messages will be received or responded to in a timely fashion.