Our Policies - Psycare Inc

Our Office Policies

Please give our staff adequate time to refill your medication. We require 48 business hours’ notice to complete all refill requests.
Refill requests will not be filled over weekends or on holidays.
Before contacting PsyCare to request medication refills, please contact your pharmacy to verify you have no refills remaining. We do not honor automated refill requests from pharmacies.
Future appointments must be scheduled with your provider prior to requesting a refill.
Lost or stolen prescriptions will not be replaced. We advise that you lock all controlled substances in a secure location.
All medication refill requests are subject to review and are not guaranteed. Additional information may be required to process your request. Our staff will be in contact with you if more information is necessary.

We accept the following insurances: Highmark and Blue Cross/Blue Shield, UPMC, Aetna, Optum Health (United Healthcare/United Behavioral Health), Cigna, Medicare, Humana, Magellan, ComPsych.
Unfortunately, PsyCare does not accept any forms of Medicaid. If you do not have Medicaid but do not see your health plan listed, please contact our office to verify if we participate with your plan.
Payment is due at the time of service, or you may be rescheduled. We accept all major credit cards as well as HSA/FSA. All payment plans must be made monthly.
Professional fees are subject to change and reflect the complexity and type of services provided.
You will be responsible for any fees from banks due to non-sufficient funds, payment disputes or non-payment fees.

Please discuss all medication problems or questions with your provider during appointments.
If you call during normal business hours and our line is busy or we are unable to answer the phone, please leave a voice message and we will return your call as soon as possible. Please be sure to leave a phone number where we can best reach you when leaving a message.
If you are experiencing an emergency, please contact 911 immediately or go to your local emergency room instead of calling the office.
Please note, our providers do their best to be accessible for all urgent matters however PsyCare is not an emergency facility. Our answering service is available after hours and on weekends for patients who need to get in touch with their provider quickly. You can reach our answering service by calling our main office line (412-923-6070) and selecting option 1 when prompted. You can also call the South Charleston location at (304-768-6170).
Email should never be used for urgent or emergency issues. We cannot ensure that email messages will be received or responded to in a timely manner.

PsyCare is committed to providing high-quality care to our patients. To ensure that all patients receive this level of care, we ask that you provide advance notice when cancelling or rescheduling appointments.
Appointments must be cancelled 24 business hours in advance (business hours are considered weekdays Monday-Friday and exclude all standard holidays). Initial psychiatric evaluations will be charged a fee if missed or cancelled under 24 hours. Follow up appointments will be charged a fee if missed or cancelled under 24 hours. Fees will be charged to the credit card on file.
In fairness to other patients’ time, if you are more than 10 minutes late for your scheduled appointment, you may be asked to reschedule and will incur a late cancellation fee.
Please be aware that repeated late cancellations or missed appointments may result in discharge from the practice.